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- How do I get water
and sewer service?
- This may vary,
depending on your current situation. For example; whether you
currently have water and sewer service with us at another address, or
if the water is already on at the location you are moving to.
Contact the Main Office at (815)-233-0111 as son as you know when you
will need to obtain service. This office will take information
from you in person or over the telephone to establish an account.
- How soon will I
receive Service?
- We will need up to
one workday before service can be turned on. However, we can
schedule work up to 30 days in advance.
- Do I need a deposit?
- Yes. There is
a minimum $50.00 refundable security deposit for customers that have
never had service with the Water and Sewer Commission. There is also
a $5.00 charge for each additional member of the household.
However, if you have had previous bad credit with the Water and Sewer
Commission, your security deposit will be based on review of your
previous account.
- Note: All deposits
collect interest payable to the customer.
- What if I want to
transfer my service?
- We must be able to
access the meter at your former residence to get a final reading.
Deposits from your current address can be transferred to your new
residence in Freeport. However, your current address must not have any
past-due amounts owed. Transfers can be done within 24 hours of your
request.
- How soon should I
contact the W&S office prior to moving?
- Customers moving
into or out of a home or apartment requiring water and/or sewer service
should contact the office as soon as you know you will need to obtain
or discontinue service. We will need up to one workday before any
service can be provided.
- How do I terminate
service?
- After notifying the
water and sewer office, and providing us with your new billing address,
the water can be shut off within 24 hours. The turn-off includes
access to the meter for a final reading and, in some cases, we will
need to gain entry to the house to turn-off service.
- Why is my bill
suddenly so high? How can I check for leaks?
- There are a variety
of situations that could cause a high bill. We
suggest that you contact us at
the office and let us offer recommendations on how to
handle your specific situation.
- Who makes repairs
to broken water lines?
- The Water and Sewer
Commission is responsible for repairs to the water main, the service
line to the turn off valve and the meter itself. It is the
homeowner’s responsibility for repairs in the home and to the
service line from the turn off valve to the house.
- If I miss a
payment, what happens?
- 10 days after the
bill was to have been paid a reminder will be mailed. You have 7 days
in which to pay the late bill. If payment still has not been received,
a turn-off notice will be mailed. You then have 5 days in which to
pay the bill. If payment still has not been received, the water will be
shut off at your residence.
- To have the water
turned back on, all past due amounts must be paid in full and an
additional $25.00 will be charged as a turn on fee.
- Can I set up Direct Debit to pay my bill?
- Yes! Click here for details.
- How do I set up
trash collection?
- When you sign up for
water service, you will be informed of the name of your hauler and the
day of service. We will inform your hauler that the residence is
occupied and they will begin service.
- What kinds of materials can I put in my recycling bin?
- The Water and Sewer Commission
only handles the billing processing for the trash collection service. Answers to questions about this service
can be found on the city’s website here.
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